economic issue of the day vol vi no 5 august 2006 call center a sunrise industry t he is one country s bright prospects in area business process outsourcing bpo it started year 2000 and became significant activity services sector 2004 captured 20 percent total world market share contact estimated to capture 50 english speaking by 2008 some analysts projected that more than million filipinos will be employed centers 2010 can bring about us 12 billion revenue centralized office used for purpose receiving transmitting large volume requests telephone agents often called as customer care specialists or service representatives handle inquiry customers on behalf client via voice clientele includes telemarketing banks financial computer product help desk transportation freight handling firms information technology companies does not only serve venue products
