www pti consulting com practical planning positive change pacific technologies inc king county washington may 26 2004 total operating cost of technology final report 14711 ne 29 th place suite 216 bellevue wa 98007 425 881 3991 ms zlata kauzlaric department executive services exchange building 821 second ave room 720 seattle 98104 dear is pleased to present the version documents findings resulting from our work at begun in january i would like take this opportunity thank you members s quantified business case team and agency ownership leads for your efforts participation project please call me if have any questions about deliverable sincerely michael silverman co ceo table contents 1 summary a introduction b assumptions 2 c
