ryder system inc 2002 annual report transformation transportation 3 letter to shareholders 6 s plan 8 integrated solutions business 11 fleet management 15 dedicated contract carriage 19 supply chain financial 22 highlights 24 discussion and analysis 42 of independent auditors 43 consolidated statements 47 notes 70 quarterly data 72 board directors executive leadership 73 shareholder information or 1 this dual responsibility is the basis for our addressing customer challenges as helping customers become more nimble while being ourselves continuing year legacy delivering service that second none at we re working build a strong long term future focused staying course through successful completion hard work already showing in bottom line balance sheet not done yet efforts discipline process will ensure providing value industry determined two
