the economic effects of technological progress evidence from banking industry allen n berger board governors federal reserve system washington dc 20551 usa and wharton financial institutions center philadelphia pa 19104 forthcoming journal money credit volume 35 2003 abstract this paper examines its in banks are intensive users both it technologies have a wealth data available that may be helpful for general understanding change research suggests improvements costs lending capacity due to back office as well consumer benefits improved front also significant overall productivity increases terms quality variety services addition indicates likely helped facilitate consolidation jel codes o30 g21 g28 g34 key words mergers efficiency opinions expressed do not necessarily reflect those or staff author thanks ana aizcorbe bob avery paul bauer mark carey steve cecchetti bill dewald deyoung evans scott frame fred furlong
