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| Centres D'appels > Etude de marché sectorielle |
| Contact Center Markets and Technologies Global Model |
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€ 20 000,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Juillet 2005 |
Taille du document : |
N/A |
Autres informations : |
Description , Table des matières |
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Accés complet à plus de 1,2 Million de documents publics : études de marché, statistiques sectorielles, fiches pays, monographie d'entreprises, veille concurentielle, rapports annuels...
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| Nos documents publics sur le même théme (5) |
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| 52 pages | Octobre 2003 | Anglais
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| Main
focus: |
contact center,call center,contact centers,...
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| Research
focus: |
market size and estimates,industry structure, |
| Geographic
focus: |
japan,usa,china,taiwan,united kingdom,hong kong,... |
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| 42 pages | Juin 2001 | Anglais
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| Main
focus: |
call center,call centers,computer software
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| Research
focus: |
market definition,market outlook, |
| Geographic
focus: |
usa |
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| 96 pages | Mai 2007 | Anglais
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| Main
focus: |
contact center,contact centers,...,server,servers,...
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| Research
focus: |
demand analysis,pricing policy,market definition, |
| Geographic
focus: |
usa |
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| 128 pages | Mai 2004 | Anglais
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| Main
focus: |
call center,call center outsourcing,call centers,...,...
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| Research
focus: |
market size and estimates,market outlook, |
| Geographic
focus: |
usa,argentina,chile,mexico,brazil,colombia,jamaica,... |
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| 79 pages | Août 2006 | Anglais
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| Main
focus: |
contact center,contact centers,...,leisure,...
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| Research
focus: |
market size and estimates,market segmentation, |
| Geographic
focus: |
usa,canada,united kingdom,india,philippines,mexico,... |
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Targeting Growth in Mature Markets: USA and Western Europe (Review Report)
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IntroductionA statistical overview of contact center outsourcing in Western Europe and the US.ScopeAnalysis of the US and Western European contact center outsourcing marketsA discussion of how offshor |
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North Africa: Profiting From Emerging And Existing Markets (Market Focus)
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Call Centres
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The call centre industry in the UK continues to expand, despite the high-profile exodus of many large contact centre operations to low-wage locations overseas.
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Video Contact Centers
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IntroductionIn an era when a company strives for 100% customer satisfaction, the contact center has become the first port of call for many consumers.
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Contact Center Markets and Technologies Global Model |
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Introduction
MODEL of Call Center Markets &Technologies
Reasons to Purchase
Market sizing for 60 countries, 12 vertical markets and 4 size-bands.
Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, eLearning and Agent Analytics
All data segmented by country, size-band and vertical market
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PPLSEN
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