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| Banque En Ligne > Etude de marché sectorielle |
| The High-Tech Retail Financial Services Revolution |
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€ 795,00 |
Editeur
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Business Insight |
Langue
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Anglais |
Date de publication : |
Octobre 1999 |
Taille du document : |
217 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| The High-Tech Retail Financial Services Revolution |
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The rapid expansion of the role of new technologies and data communications around
the world's retail financial services industries has created a scenario where
only organisations which can compete using high technology methods stand any chance
of surviving.
This revolution in technology is regarded by many as the most important single
trend in the retail financial services industry today.
The High-Tech Retail Financial Services Revolution is a new management report
from Reuters Business Insight providing a comprehensive guide to the strategic
implementation of high-technology systems in the retail financial services arena.
The report explores the story of the high-tech revolution and looks forward
to identify the way new technologies will impact on financial service products
into the new millennium.
By considering where an organisation can expect to win a competitive edge and
demonstrating the importance of remotely delivered services in the competitive
mix, the report delivers a practical base for all your future strategy formulation
and business planning.
The High-Tech Retail Financial Services Revolution addresses all the crucial
issues including:
• Attitudes towards electronic banking systems - Extensive research shows
customers are more and more likely to handle all, or most, of their banking
and financial service arrangements via remote technologies.
• Customer attitudes towards visiting their branch and branch manager
- The results of consumer surveys which provide proof of the trend towards the
physical branch being increasingly unimportant to customers.
• The technological challenges and opportunities facing service providers
- An in-depth analysis into customers, competitive, technological and financial
pressures and how these can be overcome.
• How financial institutions interact with consumers in the virtual banking
scenario - The customer interaction with an institution which prevails in high-tech
financial services arena differs radically from that in a branch-based scenario.
This report provides details of how the new style of interaction is likely to
develop in the future.
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CHAPTER 1: THE STORY SO FAR
CHAPTER 2: THE HIGH-TECH RETAIL FINANCIAL SERVICES REVOLUTION AND THE COMMERCIAL CHALLENGES FACING FINANCIAL INSTITUTIONS
CHAPTER 3: MAJOR TECHNOLOGICAL ISSUES
CHAPTER 4: THE COST ISSUE
CHAPTER 5: CASE STUDIES
CHAPTER 6: VIEWS FROM THE BATTLEFIELD
CHAPTER 7: CONCLUSION
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PPLSEN
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