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| Centres D'appels > Etude de marché sectorielle |
| Alternative Hosted US Contact Center Providers |
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€ 1 100,75 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Mars 2006 |
Taille du document : |
13 |
Autres informations : |
Description , Table des matières |
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| 52 pages | Octobre 2003 | Anglais
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contact center,call center,contact centers,...
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| 96 pages | Mai 2007 | Anglais
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contact center,contact centers,...,server,servers,...
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contact center,contact centers,...,leisure,...
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Targeting Growth in Mature Markets: USA and Western Europe (Review Report)
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It |
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Video Contact Centers
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IntroductionIn an era when a company strives for 100% customer satisfaction, the contact center has become the first port of call for many consumers.
Organizations enhancing its customer relationsh |
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Selling Canada as a nearshore option
13 pages | Mars 2006 |
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Alternative Hosted US Contact Center Providers |
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Introduction
It is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09. This trend is driven mainly by the low end, providing an argument for service providers to adopt an on-demand go-to-market strategy. Also, a new breed of service provider, who have built their own networks and applications, have entered the market to quench the growing thirst in on-demand solutions
Scope
This report covers the key benefits and barriers to adopting a hosted solution for the low-end and the effects on alternative service providers.
Datamonitor examines the future of alternative service providers, the strategies they employ and advises on the key drivers in this market.
Report Highlights
The new breed of service provider is free from the structures that beset traditional carriers. Consequently, they are able to deliver solutions quickly which are easy to use and inexpensive. Yet vendors that have built their hosted capabilities from the ground up face the long term issue of its proprietary technology becoming expensive to maintain.
How they attract revenue and overcome future challenges is key to their survival.
Reasons to Purchase
Understand the main challenges and drivers to small contact center growth.
Understand how inspirational propositions are needed to improve vendors revenues.
Profiles alternative service providers, analyzing their performance and strategies.
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Introduction
It is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09. This trend is driven mainly by the low end, providing an argument for service providers to adopt an on-demand go-to-market strategy. Also, a new breed of service provider, who have built their own networks and applications, have entered the market to quench the growing thirst in on-demand solutions
Scope
This report covers the key benefits and barriers to adopting a hosted solution for the low-end and the effects on alternative service providers.
Datamonitor examines the future of alternative service providers, the strategies they employ and advises on the key drivers in this market.
Report Highlights
The new breed of service provider is free from the structures that beset traditional carriers. Consequently, they are able to deliver solutions quickly which are easy to use and inexpensive. Yet vendors that have built their hosted capabilities from the ground up face the long term issue of its proprietary technology becoming expensive to maintain.
How they attract revenue and overcome future challenges is key to their survival.
Reasons to Purchase
Understand the main challenges and drivers to small contact center growth.
Understand how inspirational propositions are needed to improve vendors revenues.
Profiles alternative service providers, analyzing their performance and strategies.
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