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| Centres D'appels > Etude de marché sectorielle |
| Manoeuvrability within the US SMB Contact Center space |
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€ 1 100,75 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Janvier 2006 |
Taille du document : |
20 |
Autres informations : |
Description , Table des matières |
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| 52 pages | Octobre 2003 | Anglais
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contact center,contact centers,...,leisure,...
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| Présentation de l'étude de marché - Description & Table des matières |
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| Manoeuvrability within the US SMB Contact Center space |
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Introduction
A bird's-eye view of the US market illustrates that it is the highest spending country in the world for contact center technologies, yet this spending pattern is disjointed as the number of contact centers is declining.
Scope
The low end is both a growing and revenue-captivating opportunity.
Inspirational Service Provider propositions are key for aspirational revenue growth.
Technological improvements augment the increase in small contact centers.
Highlights
High saturation levels of contact center technology and limited discretionary budgets mean opportunities for technology vendors lie primarily in upgrades and in improving functionality. Behind the façade of declining contact centers and growing technology spend is a different story. The US small contact center technology spend will increase; why?
Reasons to Purchase
Understand the main challenges and drivers to small contact center growth.
Understand how inspirational propositions are needed to improve vendors revenues.
Understand how technological improvements can aid in the provisioning of contact center solutions.
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Introduction
A bird's-eye view of the US market illustrates that it is the highest spending country in the world for contact center technologies, yet this spending pattern is disjointed as the number of contact centers is declining.
Scope
The low end is both a growing and revenue-captivating opportunity.
Inspirational Service Provider propositions are key for aspirational revenue growth.
Technological improvements augment the increase in small contact centers.
Highlights
High saturation levels of contact center technology and limited discretionary budgets mean opportunities for technology vendors lie primarily in upgrades and in improving functionality. Behind the façade of declining contact centers and growing technology spend is a different story. The US small contact center technology spend will increase; why?
Reasons to Purchase
Understand the main challenges and drivers to small contact center growth.
Understand how inspirational propositions are needed to improve vendors revenues.
Understand how technological improvements can aid in the provisioning of contact center solutions.
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PPLSEN
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