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| Centres D'appels > Etude de marché sectorielle |
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€ 3 091,00 |
Editeur
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Global Industry Analyst |
Langue
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Anglais |
Date de publication : |
Janvier 2006 |
Taille du document : |
887 |
Autres informations : |
Description , Table des matières |
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1.Télécharger nos rapports publics
Accés complet à plus de 1,2 Million de documents publics : études de marché, statistiques sectorielles, fiches pays, monographie d'entreprises, veille concurentielle, rapports annuels...
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| Nos documents publics sur le même théme (5) |
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| 42 pages | Juin 2001 | Anglais
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| Main
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call center,call centers,computer software
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market definition,market outlook, |
| Geographic
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usa |
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| 128 pages | Mai 2004 | Anglais
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| Main
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call center,call center outsourcing,call centers,...,...
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| Research
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market size and estimates,market outlook, |
| Geographic
focus: |
usa,argentina,chile,mexico,brazil,colombia,jamaica,... |
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| 44 pages | Août 2006 | Anglais
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| Main
focus: |
call centers,call center,ict,...
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| Research
focus: |
market size and estimates,market definition, |
| Geographic
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usa,germany,united kingdom,denmark,netherlands,... |
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| 50 pages | Juin 2001 | Anglais
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| Main
focus: |
call center,call centers,e-business,ebusiness
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| Research
focus: |
market definition,market size and estimates, |
| Geographic
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usa,canada,china,japan,taiwan,india,france,jamaica,... |
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| 52 pages | Janvier 1999 | Anglais
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| Main
focus: |
call center,call centers, customer service,...
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| Research
focus: |
market size and estimates,market definition, |
| Geographic
focus: |
usa |
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| Autres recherches sur le même thème |
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2.
Rechercher d'autres rapports et études à commander
Rechercher et commander ici parmi 50.000 études de marché publiées par les principaux instituts d'études internationaux
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| Rapports privés en relation |
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Clarifying Contact Center Channels to Market for Success (Review Report)
56 pages | Décembre 2006 |
IntroductionVendors are trying to determine the optimum mix of direct and indirect channels in both developed and developing markets.
Meanwhile, growth in managed and hosted services is creating a |
2 716,00 €
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Indian Contact Centers in the Spotlight
18 pages | Mai 2005 |
IntroductionThe Indian contact center market continues to grow, providing offshore investors with services at prices that are much lower than those found in western locations.
Investors across vert |
1 036,00 €
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Targeting Growth in Developing Markets: APAC, CEE, CALA, MEA (Review Report)
186 pages | Août 2006 |
IntroductionThis report combines all the briefs from the targeting growth in developing markets theme for Quarter 1, 2006.
The market focus briefs provide an overview of drivers and trends across t |
2 716,00 €
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The Call Center Outsourcing Outlook: Developing opportunities in a commodity market
156 pages | Février 2005 |
The call center outsourcing market is a fast, maturing industry that many people now regard as a commodity business, ‘The Call Center Outsourcing Market Outlook: Developing opportunities in a commodit |
1 224,00 €
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Contact Centers and the Public Sector
13 pages | Mars 2006 |
IntroductionThe public sector is the fastest growing global contact center vertical market.
Yet, the public sector is a difficult market to address due to budget constraints and the preference to e |
1 036,00 €
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Alternative Hosted US Contact Center Providers
13 pages | Mars 2006 |
IntroductionIt is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09.
This trend is driven mainly by the low end, providing an argument for service provider |
1 100,75 €
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The Future of the European Call Centre: From Telephony to Multimedia
102 pages | Août 2000 |
The nature of call centers is changing, with CRM being the hot topic in call centers and business today.
Already, we are seeing strong investment in technologies for loyalty and growth, but we are |
955,00 €
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Contact Center Markets and Technologies Global Model
pages | Juillet 2005 |
IntroductionMODEL of Call Center Markets &TechnologiesReasons to PurchaseMarket sizing for 60 countries, 12 vertical markets and 4 size-bands.Technologies covered include: ACD, IP ACD, CTI, Outbound, |
20 000,00 €
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Call Center Growth Strategies: Vendor opportunities in North America and Europe
148 pages | Janvier 2005 |
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the |
1 623,50 €
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Workforce Optimization 2005: Emerging call center performance management.
57 pages | Mars 2005 |
IntroductionWorkforce optimization as a technology set is comprised of four component technologies, workforce management, quality monitoring, agent analytics and eLearning.
Datamonitor expects 2005 |
2 716,00 €
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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This report analyzes the worldwide markets for Call Centers in Millions of US$. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America, and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2010. The report profiles 242 companies including many key and niche players worldwide such as 24/7Customer, Alliance Data System, ATOS Origin, Avaya, Inc., Callscan Australia Pty Ltd., Convergys Corp, Daksh eServices Pvt. Ltd, Datamatics Technologies Ltd, EXL Services.com Pvt. Ltd, GTL Ltd, Inkfish Call Centers Limited, Merchants Group, Sitel Corporation, TeleSpectrum Worldwide, Inc., SYKES, Teleperformance, Touchbase, TWS Holdings, Ventura, and Wipro-Spectramind.
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