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| Logiciel > Etude de marché sectorielle |
| Profiting from Contact Management Speech Applications (Strategy Focus) |
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€ 1 516,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Avril 2006 |
Taille du document : |
11 |
Autres informations : |
Description , Table des matières |
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Profiting from Contact Management Speech Applications (Strategy Focus) |
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Introduction
As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.
Scope
Segmentation and growth of contact management speech applications.
Primary drivers for investment in call routing applications.
Discussion of NLU call routing and basic call routing speech applications.
Highlights
Increasing call volumes in contact centers.
The size of speech implementations among installed base customers is growing.
Best practices in natural language understanding (NLU) call routing design and deployment are improving
Reasons to Purchase
Understand the market and key trends for contact management speech applications.
Uncover the growing opportunity for NLU call routing speech applications in the enterprise.
Compare market figures on basic call routing, auto-attendant, NLU call routing and VAD applications.
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Introduction
As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.
Scope
Segmentation and growth of contact management speech applications.
Primary drivers for investment in call routing applications.
Discussion of NLU call routing and basic call routing speech applications.
Highlights
Increasing call volumes in contact centers.
The size of speech implementations among installed base customers is growing.
Best practices in natural language understanding (NLU) call routing design and deployment are improving
Reasons to Purchase
Understand the market and key trends for contact management speech applications.
Uncover the growing opportunity for NLU call routing speech applications in the enterprise.
Compare market figures on basic call routing, auto-attendant, NLU call routing and VAD applications.
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PPLSEN
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