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| Logiciel > Etude de marché sectorielle |
| End-user attitudes to speech self-service in North America |
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€ 2 716,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Avril 2006 |
Taille du document : |
48 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| End-user attitudes to speech self-service in North America |
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Introduction
Datamonitor has conducted a North American survey focused exclusively on the perception, adoption and use of speech solutions in the enterprise. The sample population for the study consists of 100 contact center managers and IT decision makers. Information gathered from these studies will help businesses make more informed decisions in strategy, direction and product development.
Scope
Based on interviews conducted in the US and Canada.
Verticals covered include communications, financial services, travel & tourism, retail, manufacturing , healthcare and public sector.
Interviews were carried out over a range of contact center sizes.
Highlights
An analysis of the end-user attitudes towards speech solutions in North America.
Datamonitor expects growth in the number of respondents purchasing speech solutions over the next five years.
Companies are more willing to automate phone-based transactions than expand into offshore countries. Vendors should target opportunities around optimization.
Reasons to Purchase
Understand the attitudes of end-users towards speech self-service in North America.
Identify the market drivers and barriers to the uptake of speech solutions.
Select the right channels and pricing models with which to approach the speech solutions market.
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|
Introduction
Datamonitor has conducted a North American survey focused exclusively on the perception, adoption and use of speech solutions in the enterprise. The sample population for the study consists of 100 contact center managers and IT decision makers. Information gathered from these studies will help businesses make more informed decisions in strategy, direction and product development.
Scope
Based on interviews conducted in the US and Canada.
Verticals covered include communications, financial services, travel & tourism, retail, manufacturing , healthcare and public sector.
Interviews were carried out over a range of contact center sizes.
Highlights
An analysis of the end-user attitudes towards speech solutions in North America.
Datamonitor expects growth in the number of respondents purchasing speech solutions over the next five years.
Companies are more willing to automate phone-based transactions than expand into offshore countries. Vendors should target opportunities around optimization.
Reasons to Purchase
Understand the attitudes of end-users towards speech self-service in North America.
Identify the market drivers and barriers to the uptake of speech solutions.
Select the right channels and pricing models with which to approach the speech solutions market.
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PPLSEN
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