|
|
| Externalisation > Etude de marché sectorielle |
| Contact Center Technology for the Offshore Market (Strategy Focus) |
|
|
|
|
€ 1 516,00 |
Editeur
: |
Datamonitor |
Langue
: |
Anglais |
Date de publication : |
Août 2006 |
Taille du document : |
198 |
Autres informations : |
Description , Table des matières |
| |
|
|
|
|
| |
Documents Publics |
1,200,000
documents |
Téléchargement illimités |
|
|
|
Etudes Privées |
50,000 rapports et études |
Paiement à la piéce |
|
|
|
|
| |
|
1.Télécharger nos rapports publics
Accés complet à plus de 1,2 Million de documents publics : études de marché, statistiques sectorielles, fiches pays, monographie d'entreprises, veille concurentielle, rapports annuels...
|
| Nos documents publics sur le même théme (3) |
|
|
|
| 52 pages | Octobre 2003 | Anglais
|
|
|
| Main
focus: |
contact center,call center,contact centers,...
|
| Research
focus: |
market size and estimates,industry structure, |
| Geographic
focus: |
japan,usa,china,taiwan,united kingdom,hong kong,... |
| |
|
|
|
|
| 96 pages | Mai 2007 | Anglais
|
|
|
| Main
focus: |
contact center,contact centers,...,server,servers,...
|
| Research
focus: |
demand analysis,pricing policy,market definition, |
| Geographic
focus: |
usa |
| |
|
|
|
|
| 79 pages | Août 2006 | Anglais
|
|
|
| Main
focus: |
contact center,contact centers,...,leisure,...
|
| Research
focus: |
market size and estimates,market segmentation, |
| Geographic
focus: |
usa,canada,united kingdom,india,philippines,mexico,... |
| |
|
|
|
|
| Autres recherches sur le même thème |
|
|
|
| |
| |
|
| |
|
2.
Rechercher d'autres rapports et études à commander
Rechercher et commander ici parmi 50.000 études de marché publiées par les principaux instituts d'études internationaux
|
| Rapports privés en relation |
|
Facilities Management in the UK 2006
200 pages | Avril 2006 |
Facility Management: A €218 billion market in the UK, Germany, France, Italy & SpainThe total market for external Facility Management in the Top 5 European countries has continued to maintain upper s |
2 950,00 €
|
| |
| |
Outsourcing
24 pages | Février 2003 |
Outsourcing has been a dynamic force in the world of business for nearly two decades and it has been recognized as the most powerful management strategy since the Industrial Revolution.
This report |
500,00 €
|
| |
| |
The Offshore and Nearshore Outsourcing Outlook: Key locations, outsourcing models and the leading players
126 pages | Juillet 2005 |
The success of the Indian offshore outsourcing market over the past five years has proven that regardless of location, IT services providers can sell world-class services to major companies across the |
1 623,50 €
|
| |
| |
Facilities Management in France 2006
200 pages | Avril 2006 |
Facility Management: A €218 billion market in the UK, Germany, France, Italy & SpainThe total market for external Facility Management in the Top 5 European countries has continued to maintain upper s |
2 950,00 €
|
| |
| |
Selling Canada as a nearshore option
13 pages | Mars 2006 |
IntroductionThis report analyzes Canada from the perspective of US outsourcing investment.
The key challenges facing Canada's outsourcing industry are outlined as well as competitive strategies for |
1 036,00 €
|
| |
| |
Growth Strategies in Outsourcing: High value IT outsourcing sectors and vertical markets
136 pages | Janvier 2005 |
Growth Strategies in Outsourcing: High value IT outsourcing sectors and vertical markets is a new management report that highlights the outsourcing sectors and vertical industries that will provide IT |
1 623,50 €
|
| |
| |
Business Trends: Manufacturing Technology - Understanding your customer (Customer Focus)
14 pages | Mai 2006 |
IntroductionOutsourcing within the manufacturing industry is a hot topic within multiple different industries.
As manufacturers look to cut costs, outsourcing appeals to many, however there are mul |
2 716,00 €
|
| |
| |
Legal aspects of outsourcing contracts in the pharmaceutical industry: A practical guide
128 pages | Février 2006 |
Paul Ranson's comprehensive report covers the contractual features of the outsourcing process from start to finish.
This report includes information on the legal aspects of outsourcing services at |
720,00 €
|
| |
| |
The Future of Contact Center Outsourcing in India and the Philippines
71 pages | Février 2005 |
IntroductionMainstream adoption of offshore call center outsourcing beckons.
India continues to dominate the landscape but the Philippines threatens to poach some activity as its own market grows i |
1 836,00 €
|
| |
| |
Outsourcing in Next Generation Games Development: Delivering cost and production efficiency
79 pages | Mars 2006 |
The first major study to look at the rapidly growing market for games outsourcing.
The report is based on the results of interviews with over 50 games developers, publishers, console manufacturers |
1 495,00 €
|
| |
| |
|
| |
| Autres secteurs en relation |
|
|
|
| |
|
| |
| |
| Présentation de l'étude de marché - Description & Table des matières |
|
| Contact Center Technology for the Offshore Market (Strategy Focus) |
|
|
Introduction
This brief describes the technology requirements of enterprises and outsourcers that are migrating some or all of their contact centers to offshore and nearshore locations.
Scope
*Provides an overview of the major offshore and nearshore destinations.
*Sizes the population of offshore outsourced APs serving top 10 geographical markets.
*Provides an overview of the most common outsourcing scenarios.
*Sizes the outsourced contact center technology spending by region.
Highlights
The worldwide market for offshore outsourced contact center services will grow at a five-year compound annual growth rate (CAGR) of 13.4% to over 300,000 offshore outsourced agent positions (APs) by 2010.
India, the Philippines and Canada are currently the biggest offshore outsourced markets.
APAC will overtake North America in terms of outsourced technology spending by 2009.
Reasons to Purchase
*To understand the size and growth potential of the offshore outsourced market.
*To understand the market opportunity for contact center technology in the offshore and nearshore contact center markets.
*To understand the technology trends that will be seen in the outsourced market over the coming years.
|
|
Introduction
This brief describes the technology requirements of enterprises and outsourcers that are migrating some or all of their contact centers to offshore and nearshore locations.
Scope
*Provides an overview of the major offshore and nearshore destinations.
*Sizes the population of offshore outsourced APs serving top 10 geographical markets.
*Provides an overview of the most common outsourcing scenarios.
*Sizes the outsourced contact center technology spending by region.
Highlights
The worldwide market for offshore outsourced contact center services will grow at a five-year compound annual growth rate (CAGR) of 13.4% to over 300,000 offshore outsourced agent positions (APs) by 2010.
India, the Philippines and Canada are currently the biggest offshore outsourced markets.
APAC will overtake North America in terms of outsourced technology spending by 2009.
Reasons to Purchase
*To understand the size and growth potential of the offshore outsourced market.
*To understand the market opportunity for contact center technology in the offshore and nearshore contact center markets.
*To understand the technology trends that will be seen in the outsourced market over the coming years.
|
|
|
PPLSEN
|
|
|
|
|
