Introduction
This report combines two briefs from the targeting key insurance BPO opportunities markets theme for Quarter 2, 2006. The market focus brief provide an overview of North American and European insurance markets, while the customer focus brief provides end user insight in terms of take-up, planned business process outsourcing and insurers’ attitudes to BPO and offshore sourcing.

Report Highlights
Overall outsourcing budget growth is slowing, but BPO continues to grow.

Healthcare policy admin and claims dominate BPO market, but remains a US opportunity; while L&P policy admin BPO continues rapid growth, but lacks take-up outside UK and US.

Scope
The analysis is based on interviews with over 100 insurers from the Americas, Asia Pacific and EMEA. The research was completed in Q2 of 2006.

Reasons to Purchase
Improve understanding of the insurance BPO market.

Understand the effect that outsourcing/offshoring is having on the insurance market.

Understand insurance sourcing strategies.

Scope
The data in the market focus section is based on a European and a North American insurance technology survey, each of 100 interviews.

Report Highlights
Nearly half of insurers currently use at least one BPO service, where claims and policy administration BPO will be among the fastest growing BPO areas.

Introduction
This report combines two briefs from the targeting key insurance BPO opportunities markets theme for Quarter 2, 2006. The market focus brief provide an overview of North American and European insurance markets, while the customer focus brief provides end user insight in terms of take-up, planned business process outsourcing and insurers’ attitudes to BPO and offshore sourcing.

Report Highlights
Overall outsourcing budget growth is slowing, but BPO continues to grow.

Healthcare policy admin and claims dominate BPO market, but remains a US opportunity; while L&P policy admin BPO continues rapid growth, but lacks take-up outside UK and US.

Scope
The analysis is based on interviews with over 100 insurers from the Americas, Asia Pacific and EMEA. The research was completed in Q2 of 2006.

Reasons to Purchase
Improve understanding of the insurance BPO market.

Understand the effect that outsourcing/offshoring is having on the insurance market.

Understand insurance sourcing strategies.

Scope
The data in the market focus section is based on a European and a North American insurance technology survey, each of 100 interviews.

Report Highlights
Nearly half of insurers currently use at least one BPO service, where claims and policy administration BPO will be among the fastest growing BPO areas.