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| Externalisation > Etude de marché sectorielle |
| BPO and sourcing trends in retail banking (Customer Focus) |
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€ 2 716,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Septembre 2006 |
Taille du document : |
14 |
Autres informations : |
Description , Table des matières |
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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| BPO and sourcing trends in retail banking (Customer Focus) |
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Introduction
Interest in BPO services and actual take-up continues to rise in the retail banking sector as pressure on banks for technology-led transformation and operational efficiency continue to mount. This brief looks at retail banking BPO spanning sector specific operations and horizontal functions, highlighting strategic development direction of individual market segments.
Scope
The analysis is based on interviews with over 100 retail banks from the Americas, Asia Pacific and EMEA.The research provides an insight into take-up plans and current BPO services penetration levels in the retail banking sector.The brief looks at retail banks sourcing strategies and covers the key drivers and barriers to outsourcing.
Highlights
Retail banks are getting more confident in using outsourcing services and rate outsourcing quite high as the means to achieve their major business and IT goals. External supplier expertise on tap, overall rationalization driver and move from CapEx to OpEx were the top three drivers for outsourcing.
Datamonitor's end-user survey clearly shows that outsourcing is gaining significant ground across the sector. In fact, 55.3% of respondents said that they would consider outsourcing some elements of their business processes in the next two years.
Although there is still some reluctance among retail banks to hand over the management of their operations to third-party suppliers, with 43.3% of respondents looking to outsource as little as possible.
Reasons to Purchase
Improve understanding of the retail banking BPO market.Understand the effect that outsourcing/offshoring is having on the retail banking market.Understand retail banking sourcing strategies.
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Introduction
As education institutions exhibit more restraint with regard to IT spending, it is important for technology vendors to understand where growth opportunities exist in the US market.
Scope
Highlights
Reasons to Purchase
Understand the opportunity size for technology spending in the US education market.Identify potential areas for spending growth amongst education institutions.Segment the education market by spending opportunities.
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