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| Centres D'appels > Etude de marché sectorielle |
| Global contact center model H2 2006 (Interactive Model) |
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€ 12 000,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Janvier 2007 |
Taille du document : |
50 |
Autres informations : |
Description , Table des matières |
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| Nos documents publics sur le même théme (3) |
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| 52 pages | Octobre 2003 | Anglais
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| Main
focus: |
contact center,call center,contact centers,...
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| Research
focus: |
market size and estimates,industry structure, |
| Geographic
focus: |
japan,usa,china,taiwan,united kingdom,hong kong,... |
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| 96 pages | Mai 2007 | Anglais
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| Main
focus: |
contact center,contact centers,...,server,servers,...
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| Research
focus: |
demand analysis,pricing policy,market definition, |
| Geographic
focus: |
usa |
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| 79 pages | Août 2006 | Anglais
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| Main
focus: |
contact center,contact centers,...,leisure,...
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| Research
focus: |
market size and estimates,market segmentation, |
| Geographic
focus: |
usa,canada,united kingdom,india,philippines,mexico,... |
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| Autres secteurs en relation |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Global contact center model H2 2006 (Interactive Model) |
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Introduction
A model of the global contact center market covering in-house and outsourced agent positions and technology spending data. Data is provided for 60 countries across 12 vertical markets and 4 size-bands.
Reasons to Purchase
Market sizing for 60 countries, 10 vertical markets and 5 size-bands
Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, and Contact Center Services
All data segmented by country, size-band and vertical market
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Global contact center model H2 2006 (Interactive Model)
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