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| Centres D'appels > Etude de marché sectorielle |
| Offshore Outsourced Contact Center Pricing (Market Focus) |
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€ 1 516,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Décembre 2006 |
Taille du document : |
14 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Offshore Outsourced Contact Center Pricing (Market Focus) |
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Introduction
An analysis of the evolution of the American contact center industry, including market developments and sizing.
Scope
*Offshore contact center locations by price
*Agent wages across offshore outsourcing locations
*Agent benefits across offshore locations
*Property and technology/telephony costs across offshore outsourcing locations
Highlights
Contact center outsourcing price comparison across emerging and established offshore locations
Agent costs broken out by wages, benefits, facilities and networking
Trends in outsourcing costs across regions
Reasons to Purchase
*Learn about pricing across the contact center outsourcing spectrum
*Understand what components make up agent costs in key outsourcing locations
*Develop an understanding about potential cost shifts in major offshore outsourcing locations
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Offshore Outsourced Contact Center Pricing (Market Focus)
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