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| Centres D'appels > Etude de marché sectorielle |
| Contact Center Outsourcing Pricing (Databook) |
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€ 1 036,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Janvier 2007 |
Taille du document : |
138 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Contact Center Outsourcing Pricing (Databook) |
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Introduction
Pricing and cost overview of the contact center outsourcing market in mature and emerging locations.
Scope
Contact center outsourcing pricing across major offshore and onshore locations of choice.
Cost breakouts for each location, examining agent-related expenses as well as those related to telcos, property and other.
Highlights
Datamonitor estimates that human-resource related costs will account for the bulk of agent costs over the coming 12 months.
However, telco and technology costs will remain relatively stable, as more locations seek to deregulate communications.
Property will appreciate in sheer dollars, but as a proportion of agent cost will remain stable.
Reasons to Purchase
Understand the direction of contact center pricing across regional markets.
Learn about the cost breakouts that outsourcers must contend with in different geographies.
Find out what regions will remain the most stable and those that will see rapid escalation in prices.
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Introduction
Pricing and cost overview of the contact center outsourcing market in mature and emerging locations.
Scope
Contact center outsourcing pricing across major offshore and onshore locations of choice.
Cost breakouts for each location, examining agent-related expenses as well as those related to telcos, property and other.
Highlights
Datamonitor estimates that human-resource related costs will account for the bulk of agent costs over the coming 12 months.
However, telco and technology costs will remain relatively stable, as more locations seek to deregulate communications.
Property will appreciate in sheer dollars, but as a proportion of agent cost will remain stable.
Reasons to Purchase
Understand the direction of contact center pricing across regional markets.
Learn about the cost breakouts that outsourcers must contend with in different geographies.
Find out what regions will remain the most stable and those that will see rapid escalation in prices.
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