|
|
| Centres D'appels > Etude de marché sectorielle |
| 2007 Trends to Watch: Contact Center Markets and Technology |
|
|
|
|
€ 1 516,00 |
Editeur
: |
Datamonitor |
Langue
: |
Anglais |
Date de publication : |
Mars 2007 |
Taille du document : |
9 |
Autres informations : |
Description , Table des matières |
| |
|
|
|
|
| |
Documents Publics |
1,200,000
documents |
Téléchargement illimités |
|
|
|
Etudes Privées |
50,000 rapports et études |
Paiement à la piéce |
|
|
|
|
| |
|
1.Télécharger nos rapports publics
Accés complet à plus de 1,2 Million de documents publics : études de marché, statistiques sectorielles, fiches pays, monographie d'entreprises, veille concurentielle, rapports annuels...
|
| Nos documents publics sur le même théme (3) |
|
|
|
| 52 pages | Octobre 2003 | Anglais
|
|
|
| Main
focus: |
contact center,call center,contact centers,...
|
| Research
focus: |
market size and estimates,industry structure, |
| Geographic
focus: |
japan,usa,china,taiwan,united kingdom,hong kong,... |
| |
|
|
|
|
| 96 pages | Mai 2007 | Anglais
|
|
|
| Main
focus: |
contact center,contact centers,...,server,servers,...
|
| Research
focus: |
demand analysis,pricing policy,market definition, |
| Geographic
focus: |
usa |
| |
|
|
|
|
| 79 pages | Août 2006 | Anglais
|
|
|
| Main
focus: |
contact center,contact centers,...,leisure,...
|
| Research
focus: |
market size and estimates,market segmentation, |
| Geographic
focus: |
usa,canada,united kingdom,india,philippines,mexico,... |
| |
|
|
|
|
| Autres recherches sur le même thème |
|
|
|
| |
| |
|
| |
|
2.
Rechercher d'autres rapports et études à commander
Rechercher et commander ici parmi 50.000 études de marché publiées par les principaux instituts d'études internationaux
|
| Rapports privés en relation |
|
Global Hosted Contact Center Market Update (Market Focus)
12 pages | Décembre 2006 |
IntroductionAnalysts and vendors have been advocating the concept of hosted contact centers for some time.
The primary reasons for purchasing a hosted contact center remain unchanged, yet these rea |
1 036,00 €
|
| |
| |
Onshore Contact Center Pricing (Market Focus)
11 pages | Décembre 2006 |
IntroductionAn analysis of the onshore outsourced pricing and cost landscapeScope*Onshore contact center locations by price*Agent wages across onshore outsourcing locations*Agent benefits across onsho |
1 516,00 €
|
| |
| |
Call Center Growth Strategies: Vendor opportunities in North America and Europe
148 pages | Janvier 2005 |
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the |
1 623,50 €
|
| |
| |
Contact Center Technology for the Offshore Market (Strategy Focus)
198 pages | Août 2006 |
IntroductionThis brief describes the technology requirements of enterprises and outsourcers that are migrating some or all of their contact centers to offshore and nearshore locations.Scope*Provides a |
1 516,00 €
|
| |
| |
Indian Contact Centers in the Spotlight
18 pages | Mai 2005 |
IntroductionThe Indian contact center market continues to grow, providing offshore investors with services at prices that are much lower than those found in western locations.
Investors across vert |
1 036,00 €
|
| |
| |
Selling Contact Center Technology in Central and Latin America (Market Focus)
11 pages | Juillet 2006 |
IntroductionThe expansion in demand for products and services in Central and Latin America, combined with the increase in offshoring, will lead to the expansion of APs in the region.
The brief desc |
1 516,00 €
|
| |
| |
Contact Center Markets and Technologies Global Model
pages | Juillet 2005 |
IntroductionMODEL of Call Center Markets &TechnologiesReasons to PurchaseMarket sizing for 60 countries, 12 vertical markets and 4 size-bands.Technologies covered include: ACD, IP ACD, CTI, Outbound, |
20 000,00 €
|
| |
| |
Call Center Growth Strategies: Vendor opportunities in North America and Europe
148 pages | Janvier 2005 |
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the |
1 224,00 €
|
| |
| |
Contact Centers in Morocco (Databook)
54 pages | Juillet 2006 |
IntroductionThe databook is a detailed information resource covering current and forecast contact center market data.
The market is sized both in terms of agent positions and technology spending, a |
1 036,00 €
|
| |
| |
Video Contact Centers
19 pages | Novembre 2005 |
IntroductionIn an era when a company strives for 100% customer satisfaction, the contact center has become the first port of call for many consumers.
Organizations enhancing its customer relationsh |
1 100,75 €
|
| |
| |
|
| |
| Autres secteurs en relation |
|
|
|
| |
|
| |
| |
| Présentation de l'étude de marché - Description & Table des matières |
|
| 2007 Trends to Watch: Contact Center Markets and Technology |
|
|
Introduction
This brief is essential reading for you to identify and track the forces shaping prospects for your business. In this piece, Datamonitor's senior analyst specializing in Contact Center Markets and Technology (CCMT) will outline the trends in your market, explain how this has shaped our research agenda for 2007, and highlight the pertinence of this research to your business targets for the year.
Scope
This brief highlights the three key trends shaping the contact center and customer interaction technology markets. CCMT's four research themes for 2007 are discussed providing insight into our research for the coming year. The short, medium and long term impact of a changing market is discussed in relation to customers and vendors.
Highlights
A growing move to provide competitive differentiation through superior customer service. The rollout of converged data/voice networks. Growing diversity in contact center markets. These are the three core trends shaping the contact center market in 2007. This brief is essential reading for those planning their go-to-market strategies for 2007.
Reasons to Purchase
Learn what factors and influences are driving change in the contact center market. Understand how Datamonitor's research relates to the challenges facing vendors and customers. Create better understanding of the global opportunities and challenges in the contact center market.
|
|
Introduction
This brief is essential reading for you to identify and track the forces shaping prospects for your business. In this piece, Datamonitor's senior analyst specializing in Contact Center Markets and Technology (CCMT) will outline the trends in your market, explain how this has shaped our research agenda for 2007, and highlight the pertinence of this research to your business targets for the year.
Scope
This brief highlights the three key trends shaping the contact center and customer interaction technology markets. CCMT's four research themes for 2007 are discussed providing insight into our research for the coming year. The short, medium and long term impact of a changing market is discussed in relation to customers and vendors.
Highlights
A growing move to provide competitive differentiation through superior customer service. The rollout of converged data/voice networks. Growing diversity in contact center markets. These are the three core trends shaping the contact center market in 2007. This brief is essential reading for those planning their go-to-market strategies for 2007.
Reasons to Purchase
Learn what factors and influences are driving change in the contact center market. Understand how Datamonitor's research relates to the challenges facing vendors and customers. Create better understanding of the global opportunities and challenges in the contact center market.
|
|
|
PPLSEN
|
|
|
|
|
