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| Marketing > Etude de marché sectorielle |
| 06-038: Customer Loyalty & Satisfaction: Creating a Branded Customer Experience |
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€ 3 200,00 |
Editeur
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BioInformatics |
Langue
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Anglais |
Date de publication : |
Août 2006 |
Taille du document : |
174 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| 06-038: Customer Loyalty & Satisfaction: Creating a Branded Customer Experience |
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This report addresses the importance of brand, customer service and product attributes to a customer's level of satisfaction and loyalty.
Customer Loyalty & Satisfaction: Creating a Branded Customer Experience addresses the importance of brand, customer service and product attributes to a customer's level of satisfaction and loyalty. In addition to providing an overview of customer loyalty and satisfaction in the life science market as a whole, this report provides detailed profiles of 24 top suppliers for the following measurements:
-- Customer Retention Rate
-- Satisfaction Measures
-- Buying Decision Process Model
-- Loyalty Measures
-- Customer Experience Index
This report looks at the following 24 suppliers:
* Affymetrix
* Agilent Technologies
* Ambion
* Applied Biosystems
* BD Biosciences
* Beckman Coulter
* Bio-Rad
* Eppendorf
* Fermentas
* Fisher Scientific
* GE Healthcare
* Invitrogen
* Millipore
* New England Biolabs
* PerkinElmer Life & Analytical Sciences
* Pierce Biotechnology
* Promega
* Qiagen
* Roche Applied Science
* Sigma-Aldrich
* Stratagene
* Takara
* Thermo Electron
* Waters
The analyses in this report will allow suppliers to better understand their customers and to understand how their customers' loyalty compares to the loyalty of their competitors' customers.
|
|
This report addresses the importance of brand, customer service and product attributes to a customer's level of satisfaction and loyalty.
Customer Loyalty & Satisfaction: Creating a Branded Customer Experience addresses the importance of brand, customer service and product attributes to a customer's level of satisfaction and loyalty. In addition to providing an overview of customer loyalty and satisfaction in the life science market as a whole, this report provides detailed profiles of 24 top suppliers for the following measurements:
-- Customer Retention Rate
-- Satisfaction Measures
-- Buying Decision Process Model
-- Loyalty Measures
-- Customer Experience Index
This report looks at the following 24 suppliers:
* Affymetrix
* Agilent Technologies
* Ambion
* Applied Biosystems
* BD Biosciences
* Beckman Coulter
* Bio-Rad
* Eppendorf
* Fermentas
* Fisher Scientific
* GE Healthcare
* Invitrogen
* Millipore
* New England Biolabs
* PerkinElmer Life & Analytical Sciences
* Pierce Biotechnology
* Promega
* Qiagen
* Roche Applied Science
* Sigma-Aldrich
* Stratagene
* Takara
* Thermo Electron
* Waters
The analyses in this report will allow suppliers to better understand their customers and to understand how their customers' loyalty compares to the loyalty of their competitors' customers.
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PPLSEN
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