Introduction

Verdict Research: Consumer Insights 2007 are based around individual retailers and provide a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Scope

Highlights

Reasons to Purchase

New analysis, unique to these reports shows details about non-converting visitors including where they main shop and who they are. Analysis by non-standard demographics is also presented to give a comprehensive picture of a retailer's customers. Key demographics include among others, sex, age, social class, television region, marital status, housing tenure, working status and ACORN group.

TABLE OF CONTENTS
CHAPTER 1 AT A GLANCE SUMMARY 9
Summary 9
CHAPTER 2 SHARE OF SHOPPERS 10
Next share of shoppers 10
Next share of shoppers by demographics 12
Next share of shoppers by television region 13
Next share of shoppers by household characteristics 14
Next share of shoppers by other characteristics and ACORN classification 18
CHAPTER 3 CONVERSION AND NON-CONVERSION 21
Next conversion of visitors to main users 21
Next conversion of visitors to main users by demographics and region 23
Next conversion of visitors to main users by household characteristics 25
Non-converting customers 29
Profile of Next non-converting customers by demographics and region 31
CHAPTER 4 PROFILE OF SHOPPERS 33
Next profile of shoppers by demographics 33
Next profile of shoppers by television region 35
Next profile of shoppers by household characteristics 37
Next profile of shoppers by other characteristics and ACORN classification 41
CHAPTER 5 LOYALTY 44
Next loyalty of main users 44
Next loyalty of main users by demographics and region 46
Next loyalty of main users by household characteristics 47
Next basic drivers of loyalty and disloyalty 51
Next detailed drivers of loyalty 52
CHAPTER 6 COMPETITION 54
Competition in clothing 54
Cross sector competitor dynamics 55
CHAPTER 7 APPENDIX 57
Basic methodology 57
The selection of parliamentary constituencies 59
Metropolitan county 59
Other 100% urban 59
Mixed urban/rural 59
Rural 60
The selection of enumeration districts 60
The selection of respondents 61
Post survey weighting 61


LIST OF TABLES
Table 1: Key performance indicators for Next in clothing 9
Table 2: Next change in visitor share (%) 2003-2007 10
Table 3: Next change in main user share (%) 2003-2007 11
Table 4: Next visitor and main user share by ACORN classification (%) 2007 18
Table 5: Next change in conversion rates (%) 2003-2007 21
Table 6: Next change in non-conversion rates (%) 2003-2007 22
Table 7: Main stores non-converters use instead of Next (%) 2007 29
Table 8: Next visitor and main user profile by household tenure (%) 2007 41
Table 9: Next change in loyalty (%) 2003-2007 44
Table 10: Next change in disloyalty (%) 2003-2007 45
Table 11: Next drivers of loyalty (%) 2003-2007 51
Table 12: Next drivers of disloyalty (%) 2003-2007 51
Table 13: Next detailed drivers of loyalty (%) 2007 52
Table 14: Cross sector matrix shopping (%) 2007 55
Table 15: Other retailers used (%) 2007 55
Table 16: Sample sizes by sector 2007 58


LIST OF FIGURES
Figure 1: Next visitor share (%) 2003-2007 10
Figure 2: Next main user share (%) 2003-2007 11
Figure 3: Next visitor share by demographic group (%) 2007 12
Figure 4: Next main user share by demographic group (%) 2007 12
Figure 5: Next visitor share by television region (%) 2007 13
Figure 6: Next main user share by television region (%) 2007 13
Figure 7: Next visitor and main user share by household tenure (%) 2007 14
Figure 8: Next visitor and main user share by number of people in household (%) 2007 15
Figure 9: Next visitor and main user share by children in household (%) 2007 16
Figure 10: Next visitor and main user share by number of cars in household (%) 2007 17
Figure 11: Next visitor and main user share by working status (%) 2007 19
Figure 12: Next visitor and main user share by marital status (%) 2007 20
Figure 13: Next conversion rates (%) 2003-2007 21
Figure 14: Next non-conversion rates (%) 2003-2007 22
Figure 15: Next conversion rates by demographic group (%) 2007 23
Figure 16: Next conversion rates by region (%) 2007 24
Figure 17: Next conversion rates by household tenure (%) 2007 25
Figure 18: Next conversion rates by number of people in household (%) 2007 26
Figure 19: Next conversion rates by children in household (%) 2007 27
Figure 20: Next conversion rates by number of cars in household (%) 2007 28
Figure 21: Next non-conversion rates (%) 2003-2007 29
Figure 22: Next non-conversion rates by demographic group (%) 2007 30
Figure 23: Demographic profile of non-converting Next visitors (%) 2007 31
Figure 24: Regional profile of non-converting Next visitors (%) 2007 32
Figure 25: Next visitor profile by demographic group (%) 2007 33
Figure 26: Next main user profile by demographic group (%) 2007 34
Figure 27: Next visitor profile by television region (%) 2007 35
Figure 28: Next main user profile by region (%) 2007 36
Figure 29: Next visitor and main user profile by household tenure (%) 2007 37
Figure 30: Next visitor and main user profile by number of people in household (%) 2007 38
Figure 31: Next and main user profile by children in household (%) 2007 39
Figure 32: Next visitor and main user profile by number of cars in household (%) 2007 40
Figure 33: Next visitor and main user profile by working status (%) 2007 42
Figure 34: Next visitor and main user profile by marital status (%) 2007 43
Figure 35: Next loyalty (%) 2003-2007 44
Figure 36: Next disloyalty (%) 2003-2007 45
Figure 37: Next loyalty by demographics (%) 2007 46
Figure 38: Next loyalty by region (%) 2007 46
Figure 39: Next loyalty by household tenure (%) 2007 47
Figure 40: Next loyalty by number of people in household (%) 2007 48
Figure 41: Next loyalty by children in household (%) 2007 49
Figure 42: Next loyalty by number of cars in household (%) 2007 50
Figure 43: Next – other clothing stores used (%) 2007 54
Figure 44: Preference stores (%) 2007 54
Figure 45: Sectors shopped (%) 2007 56