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| SSII > Etude de marché sectorielle |
| IBM Service Management initiative promotes process and product integration |
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€ 880,00 |
Editeur
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Ovum |
Langue
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Anglais |
Date de publication : |
Mai 2007 |
Taille du document : |
13 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| IBM Service Management initiative promotes process and product integration |
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Service-oriented architecture (SOA) and virtualized IT infrastructures necessitate more collaborative and tighter co-ordination services planning, deployment and problem solving across the full IT services lifecycle. In response to these emerging requirements, IBM’s Service Management initiative is driving unprecedented integration across IBM products and services, with the goal of creating modular process-centric management offerings to help customers transform their IT management and software development environments. This report describes how a leading customer is implementing this type of service management strategy, and discusses IBM’s efforts to integrate IBM Rational and Tivoli products and go-to-market programs in order deliver modular service management solutions.
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Table of contents
Key messages
Dynamic computing challenges CIOs
IBM Service Management initiative integrates products and services
Modular offerings help customers get started
Business benefits and cost savings expected
Dynamic architectures require a new approach to IT management
IBM Service Management message and vision
Enabling technology investments pave way for future product, service and process integration
Maturity assessments help customers prioritize modular investments
Customer feedback and tips to get started
Table of figures
Figure 1 Most influential factors shaping IT infrastructure and management decisions
Figure 2 Key elements of service lifecycles
Figure 3 IBM Service Management Lifecycle Governance model
Figure 4 IBM Service Management model evolution
Figure 5 IBM Service Management maturity model
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PPLSEN
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