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| Téléphonie > Etude de marché sectorielle |
| Identifying Opportunities for Speech Applications in a Shifting Market (Market Focus) |
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€ 1 516,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Juillet 2007 |
Taille du document : |
12 |
Autres informations : |
Description , Table des matières |
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| Présentation de l'étude de marché - Description & Table des matières |
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| Identifying Opportunities for Speech Applications in a Shifting Market (Market Focus) |
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Introduction
When it comes to speech, organizations are no longer limited by technology barriers but by business requirements. The value proposition for speech has increased substantially over the years, primarily due to its success in the contact center. With the emergence of non-traditional speech applications, speech technology will further penetrate the enterprise and service provider markets.
Scope
Interviews with over 12 leading vendors in the speech application space. Tabulation of Herfindahl-Hirschman Index measure for the global supply-side voice business market.
Highlights
From 2006 to 2012 there will be sizable shifts in proportion of spend as more companies opt for packaged applications and configurable packages and pre-built modules and templates.
Reasons to Purchase
Understand spending levels for packaged applications and configurable packages, pre-built modules and templates and custom developed applications. Learn of the key drivers for investment in packaged type application and custom developed applications.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
ANALYSIS 2
Configurable packages are a better fit for new markets embracing speech 2
Pre-built modules and templates reduce early adopters' dependency on vendor professional services 5
The evolution of the speech market will help nurture software package advancement 5
APPENDIX 10
Definitions 10
ASR (automatic speech recognition) 10
Contact centers 10
Dual tone multi-frequency (DTMF) 10
Interactive voice response (IVR) 10
Moore's chasm 11
Open standards 11
Platform 11
Voice-XML 11
Methodology 12
Further reading 12
Ask the analyst 12
Datamonitor consulting 12
Disclaimer 12
List of Tables
Table 1: Spending on speech applications by development paradigm, 2006-2012 3
List of Figures
Figure 1: Spending on speech applications by development paradigm, 2006-2012 3
Figure 2: Proportionate spending on speech applications by development paradigm, 2006 & 2012 4
Figure 3: Global supply-side voice business market HHI concentration levels from 2004 to 2007 6
Figure 4: Mapping global supply-side voice business HHI measures to phases of market maturity 7
Figure 5: Phases of software advancement for speech applications 8
Figure 6: Moore's Technology Adoption Life Cycle 11
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PPLSEN
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