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Malaysian SMEs are more mobile, and more ready to adopt mobility solutions, than their counterparts in other countries, but they trust their mobile operators less. This suggests that the higher the mobility requirements of SMEs, the larger tends to be the gap between SMEs’ expectations and the quality of services provided by their mobile operators.

Table of contents

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Analysis

Higher mobility of employees
Mobility – a growing part of SME telecoms spend
Great potential for mobility applications
Mobility driven by technology
Sourcing trends
About our survey

Table of figures

Figure 1 Share of employee work time spent in each mobility scenario
Figure 2 Percentage of employees with company-provided wireless devices
Figure 3 Telecommunications services: share of annual spend by SMEs
Figure 4 How SMEs expect their annual telecoms spend to change in two years
Figure 5 Biggest problems that SMEs face in telecommunications
Figure 6 Use of mobile data applications
Figure 7 Percentage of employees with a company-provided device
Figure 8 Use of mobility technologies
Figure 9 Percentage of most trusted advisors in telecommunications/IT
Figure 10 What SMEs buy from telecoms providers
Figure 11 Malaysian sample for our SME survey