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| Centres D'appels > Etude de marché sectorielle |
| Contact Centers Markets and Technologies Market Sizing Model |
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€ 12 000,00 |
Editeur
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Datamonitor |
Langue
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Anglais |
Date de publication : |
Novembre 2007 |
Taille du document : |
0 |
Autres informations : |
Description , Table des matières |
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Rechercher d'autres rapports et études à commander
Rechercher et commander ici parmi 50.000 études de marché publiées par les principaux instituts d'études internationaux
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IntroductionThis report describes the North African contact center outsourcing industry.
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Workforce Optimization 2005: Emerging call center performance management.
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IntroductionWorkforce optimization as a technology set is comprised of four component technologies, workforce management, quality monitoring, agent analytics and eLearning.
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Alternative Hosted US Contact Center Providers
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IntroductionIt is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09.
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Call Center Growth Strategies: Vendor opportunities in North America and Europe
148 pages | Janvier 2005 |
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the |
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The Future of the European Call Centre: From Telephony to Multimedia
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The nature of call centers is changing, with CRM being the hot topic in call centers and business today.
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Selling Contact Center Technology to the Financial Services Sector (Market Focus)
11 pages | Mai 2006 |
IntroductionThe lion's share of contact center spending has mostly come from the financial services industry.
Yet, global financial sector spend will increase at a rate of 3.5% from '04 to '09 and |
1 516,00 €
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Selling Contact Center Technology to the Communications Sector (Market Focus)
186 pages | Août 2006 |
IntroductionThe communications industry has changed considerably and is no longer a mix of phone and cable companies.
This brief identifies the challenges posed in each segment of the communication |
1 516,00 €
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North Africa: Profiting From Emerging And Existing Markets (Market Focus)
11 pages | Mai 2006 |
Introduction The brief analyzes the current state of the North Africa's outsourcing industry.
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1 516,00 €
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Manoeuvrability within the US SMB Contact Center space
20 pages | Janvier 2006 |
IntroductionA bird's-eye view of the US market illustrates that it is the highest spending country in the world for contact center technologies, yet this spending pattern is disjointed as the number o |
1 100,75 €
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Contact Center Markets and Technologies Global Model
pages | Juillet 2005 |
IntroductionMODEL of Call Center Markets &TechnologiesReasons to PurchaseMarket sizing for 60 countries, 12 vertical markets and 4 size-bands.Technologies covered include: ACD, IP ACD, CTI, Outbound, |
20 000,00 €
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| Présentation de l'étude de marché - Description & Table des matières |
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| Contact Centers Markets and Technologies Market Sizing Model |
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Introduction
This Interactive Model provides forecasts for contact center markets and technologies split by vertical and technology from 2006 - 2012. Key technologies include outbound, Quality Monitoring, Software Independent Inbound and Workforce Management. Further, a breakdown by 4 sizebands and 12 vertical markets are included.
Scope
Highlights
Reasons to Purchase
Gain insight into agent position growth in a variety of contact center markets.Understand and compare market level growth trends across a variety of technologies, split by IP/TDM and hosted/premises.
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