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There is much opportunity for growth in the enterprise mobility market for European SMEs. Our research with over 400 companies in France, Germany, Italy and the UK shows that SMEs take a broad view of mobility and its benefits to their business. However, their decisions are dominated by cost issues and few anticipate investing more in data services.

Table of contents

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Key messages

Analysis

Employee mobility drives enterprise take-up of services
Mobile expenditure is significant, but few predict growth as cost concerns dominate thinking
Email continues to dominate mobile data applications
SMEs get wise to on-site mobility options
Sourcing trends

About our survey

Scope

Table of figures

Figure 1 Mobility of SME employees in Western European countries
Figure 2 Mobility of SME employees in Western European SMEs, by size
Figure 3 SME employees with company-provided wireless devices
Figure 4 European SME employees with company-provided wireless devices, by company size
Figure 5 Annual spend on telecommunications services
Figure 6 Annual telecommunications services: share of spend by European SMEs
Figure 7 How European SMEs expect their expenditure on mobile data services to change
Figure 8 How European SMEs expect their expenditure on mobile voice services to change
Figure 9 Biggest telecommunications problems faced by European SMEs
Figure 10 Mobile data applications European SMEs companies currently use
Figure 11 Mobile data applications European SMEs companies plan to use
Figure 12 Percentage of SME employees in Europe that have a company-provided device
Figure 13 Percentage of SME employees in Europe that have a company-provided device, by size
Figure 14 Current usage of on-site mobility technologies by SMEs
Figure 15 Planned usage of on-site mobility technologies by SMEs
Figure 16 Mobility is seen as a driver of convergence by European SMEs
Figure 17 European SMEs’ most trusted advisors in telecommunications/IT
Figure 18 European SMEs’ current service providers