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The UK software and IT services market is entering a period of change. The public sector, so long a source of growth for so many vendors, is set to become a tougher place to do business. Meanwhile, the commercial sector faces an uncertain investment climate, not least in relation to software, consulting and IT projects spending, as our forecasts show. Whether operating in these segments of the market, or in the less downturn-sensitive areas of ITO and BPO, vendors will need to adapt their strategies and their messaging in the times ahead to take account of such changes.

This report looks at the market for software and IT services in the UK. It details Ovum’s estimates and forecasts of the sizes of the market and its key sub-segments, as well as highlighting key market trends and drivers from both the end-user and supplier perspectives.

This analysis is intended to give the reader an understanding of current and future changes in the UK S/ITS environment, and to help formulate plans and strategies appropriate to the opportunities and threats that these are creating and will create. It contains four reports published in January and February 2008, which focus specifically on market trends in BPO, infrastructure services, software and project services & application outsourcing. It also contains spreadsheet data that forms the basis of the forecasts.

Among the key messages are:

Growth in the software market will drop sharply in 2008
Infrastructure services suppliers grapple with their global sourcing strategies and the competitive pressures as the change of economic weather pushes many clients to expect ‘even more for even less’ in their outsourcing agreements.
It would be correct to view 2007 as something of a “peak” in the UK project services and applications outsourcing market, but the market offers a lot of opportunity, not least among mid-market customers and in the application development space
The forecast for the BPO market remains robust, but the market is experiencing significant changes in the way BPO services are delivered and marketed.

Table of contents

Market Trends: business process outsourcing

Executive summary

Fast growing but fast changing

Scope

Demand-side trends

Supply-side trends

Market forecasts

Business process outsourcing forecast
Key BPO market trends

Recommendations

Focus international expansion in small steps
Expect asset-led BPO propositions from vendors
Deliver and expect clarity and consistency in offshore
Examine global delivery choices carefully
Focus on value and strategic fit, rather than simply price

Market Trends: infrastructure services

2008 brings further challenges

Demand-side trends

Supply-side trends

Market forecasts

Recommendations

Play to your strengths
Build and leverage global capabilities
Stress the business benefits from your technology solutions
Hone your relationships with third-party advisors

Market Trends: project services and application-led outsourcing

Demand-side trends

Supply-side trends

Market forecasts: project services

Recommendations

Plan for changes in customer sentiment
Emphasise ‘more for less’ to government
KISS (‘keep it simple, sunshine’)
Deepen understanding of customers and their contexts
Take global sourcing to the next level
Encourage strategic sourcing approaches

Market Trends: software

Demand-side trends

Supply-side trends

Market forecasts: enterprise software

Recommendations

Plan for market changes
Look for acquisitions
Business value not technology
Make RoI studies realistic

UK SITS market size and forecast data (spreadsheet)