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Introduction

The insurance sector is struggling, as premiums are down and the equities, debt and real estate markets continue to slide. In addition, insurers in mature markets are struggling to find pockets of growth. The combination of lower margins, dwindling investment income and market maturity are driving insurers to improve efficiency and develop innovative products.

Scope

*Financial and operational overview of key insurers

*A look at the credit, equities and real estate markets

*Explores the M&A environment in Europe and North America

*Provides an overview of two strategies CRM and Policy Administration BPO that insurers are increasingly adopting

Highlights

Interestingly, auto claims may decline as a result of less and/or less aggressive driving due to high fuel prices, which could, in turn, enable insurers to regain some of the margin lost to lower rates.

North American IT spending should improve heading into 2009, while Asia Pacific IT spending will remain the same, which means that it will continue to be a more robust marketplace than either North America or Europe.

Small insurers, which have been the slowest to adopt policy administration BPO, are shifting their strategy because today's competitive marketplace requires them to reduce costs and devote greater resources to value-add functions.

Reasons to Purchase

*Gain insight into the technology and strategic dynamics currently taking place within the insurance landscape.

*Updates are delivered in a concise presentation format that enable clients to easily access and share the material.

DATAMONITOR VIEW 1
Introduction 1
Scope of this presentation 1
Research and analysis highlights 2
Key reasons to read this report 2
APPENDIX 3
Further reading 3
Ask the analyst 3
Datamonitor consulting 3
Disclaimer 3