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Introduction

Verdict Research: UK Consumer Insights 2008 are based around individual retailers and provide a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Scope



Highlights



Reasons to Purchase

New analysis, unique to these reports shows details about non-converting visitors including where they main shop and who they are.

Analysis by non-standard demographics is also presented to give a comprehensive picture of a retailer's customers.

Key demographics include among others, sex, age, social class, television region, marital status, housing tenure, working status and ACORN group.

TABLE OF CONTENTS
CHAPTER 1 AT A GLANCE SUMMARY 9
Summary 9
CHAPTER 2 SHARE OF SHOPPERS 10
Tesco share of shoppers 10
Tesco share of shoppers by demographics 12
Tesco share of shoppers by television region 13
Tesco share of shoppers by household characteristics 14
Tesco share of shoppers by other characteristics and ACORN classification 18
CHAPTER 3 CONVERSION AND NON-CONVERSION 21
Tesco conversion of visitors to main users 21
Tesco conversion of visitors to main users by demographics and region 23
Tesco conversion of visitors to main users by household characteristics 25
Non-converting customers 29
Profile of Tesco non-converting customers by demographics and region 31
CHAPTER 4 PROFILE OF SHOPPERS 33
Tesco profile of shoppers by demographics 33
Tesco profile of shoppers by television region 35
Tesco profile of shoppers by household characteristics 37
Tesco profile of shoppers by other characteristics and ACORN classification 41
CHAPTER 5 LOYALTY 44
Tesco loyalty of main users 44
Tesco loyalty of main users by demographics and region 46
Tesco loyalty of main users by household characteristics 48
Tesco basic drivers of loyalty and disloyalty 52
Tesco detailed drivers of loyalty 53
CHAPTER 6 COMPETITION 55
Competition in Food & Grocery 55
Cross sector competitor dynamics 56
CHAPTER 7 APPENDIX 58
Basic methodology 58
The selection of parliamentary constituencies 60
Metropolitan county 60
Other 100% urban 60
Mixed urban/rural 60
Rural 61
The selection of enumeration districts 61
The selection of respondents 62
Post survey weighting 62


LIST OF TABLES
Table 1: Key performance indicators for Tesco in Food & Grocery 9
Table 2: Tesco change in visitor share (%) 2004-2008 10
Table 3: Tesco change in main user share (%) 2004-2008 11
Table 4: Tesco visitor and main user share by ACORN classification 2008 18
Table 5: Tesco change in conversion rates 2004-2008 21
Table 6: Tesco change in non-conversion rates (%) 2004-2008 22
Table 7: Main stores non-converters use instead of Tesco 2008 29
Table 8: Tesco visitor and main user profile by ACORN classification 2008 41
Table 9: Tesco change in loyalty (%) 2004-2008 44
Table 10: Tesco change in disloyalty 2004-2008 45
Table 11: Tesco drivers of loyalty (%) 2004-2008 52
Table 12: Tesco drivers of disloyalty (%) 2004-2008 52
Table 13: Tesco detailed drivers of loyalty 2008 53
Table 14: Cross sector matrix shopping 2008 56
Table 15: Other retailers used 2008 57
Table 16: Sample sizes by sector 2008 59


LIST OF FIGURES
Figure 1: Tesco visitor share 2004-2008 10
Figure 2: Tesco main user share 2004-2008 11
Figure 3: Tesco visitor share by demographic group 2008 12
Figure 4: Tesco main user share by demographic group 2008 12
Figure 5: Tesco visitor share by television region 2008 13
Figure 6: Tesco main user share by television region 2008 13
Figure 7: Tesco visitor and main user share by household tenure 2008 14
Figure 8: Tesco visitor and main user share by number of people in household 2008 15
Figure 9: Tesco visitor and main user share by children in household 2008 16
Figure 10: Tesco visitor and main user share by number of cars in household 2008 17
Figure 11: Tesco visitor and main user share by working status 2008 19
Figure 12: Tesco visitor and main user share by marital status 2008 20
Figure 13: Tesco conversion rates 2004-2008 21
Figure 14: Tesco non-conversion rates 2004-2008 22
Figure 15: Tesco conversion rates by demographic group 2008 23
Figure 16: Tesco conversion rates by region 2008 24
Figure 17: Tesco conversion rates by household tenure 2008 25
Figure 18: Tesco conversion rates by number of people in household 2008 26
Figure 19: Tesco conversion rates by children in household 2008 27
Figure 20: Tesco conversion rates by number of cars in household 2008 28
Figure 21: Tesco non-conversion rates 2004-2008 29
Figure 22: Tesco non-conversion rates by demographic group 2008 30
Figure 23: Demographic profile of non-converting Tesco visitors 2008 31
Figure 24: Regional profile of non-converting Tesco visitors 2008 32
Figure 25: Tesco visitor profile by demographic group 2008 33
Figure 26: Tesco main user profile by demographic group 2008 34
Figure 27: Tesco visitor profile by television region 2008 35
Figure 28: Tesco main user profile by region 2008 36
Figure 29: Tesco visitor and main user profile by household tenure 2008 37
Figure 30: Tesco visitor and main user profile by number of people in household 2008 38
Figure 31: Tesco and main user profile by children in household 2008 39
Figure 32: Tesco visitor and main user profile by number of cars in household 2008 40
Figure 33: Tesco visitor and main user profile by working status 2008 42
Figure 34: Tesco visitor and main user profile by marital status 2008 43
Figure 35: Tesco loyalty 2004-2008 44
Figure 36: Tesco disloyalty 2004-2008 45
Figure 37: Tesco loyalty by demographics 2008 46
Figure 38: Tesco loyalty by region 2008 47
Figure 39: Tesco loyalty by household tenure 2008 48
Figure 40: Tesco loyalty by number of people in household 2008 49
Figure 41: Tesco loyalty by children in household 2008 50
Figure 42: Tesco loyalty by number of cars in household 2008 51
Figure 43: Tesco – other Food & Grocery stores used 2008 55
Figure 44: Preference stores 2008 56
Figure 45: Sectors shopped 2008 57